Shipping Coverage (USA)
We currently offer reliable shipping services exclusively within the United States. All orders placed on our store are processed and shipped to valid physical addresses across the USA. We do not support international shipping at this time to ensure fast and secure domestic delivery.
Shipping Rate
We maintain a straightforward, transparent flat-rate shipping fee for all orders.
- Flat Rate Shipping Cost: $5.00 USD per order, applied uniformly at checkout regardless of order size or weight within our standard fulfillment scope.
Processing Time & Cut-off Time
Order handling and fulfillment are structured to ensure prompt dispatch:
- Order Processing Time: 1 to 2 business days (Monday through Friday).
- Daily Order Cut-off Time: 05:00 PM (GMT-05:00). Orders placed after this cut-off time will begin processing on the next business day.
Transit Time
Once your order has been successfully processed, packaged, and handed over to our shipping carriers, the estimated transit time for delivery to your doorstep is:
- Standard Transit Duration: 3 to 5 business days (Monday through Friday).
Total Delivery Time
The total time required for your order to arrive from the moment of purchase consists of the processing time combined with the transit time:
- Estimated Total Delivery Time: 4 to 7 business days (Monday through Friday) for all standard shipments within the USA.
Tracking Order
Transparency is our priority. As soon as your order is shipped, we will send a confirmation email containing your unique tracking number and a direct tracking link. You can easily monitor your shipment’s journey in real-time right up until it arrives at your delivery address.
Delivery Methods
We partner with major, trusted domestic courier networks to guarantee secure and efficient delivery. The specific carrier is automatically selected based on your delivery address, region, and logistical efficiency to ensure the most reliable and secure transit for your package.
Failed Deliveries or Wrong Address
It is the customer’s responsibility to provide an accurate and complete shipping address during checkout.
- Incorrect Address: If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, it may be returned to us. Additional shipping fees may apply to resend the package to the corrected address.
- Failed Delivery Attempts: Our couriers typically make multiple delivery attempts or leave instructions for local pickup. If delivery fails repeatedly due to unavailability, the package will be sent back to our facility, and our support team will assist you with next steps.
Damaged Packages or Missing Packages
- Damaged Packages: If your package arrives visibly damaged, please inspect the contents and contact our support team within 48 hours of delivery with photos of the damage and packaging. We will investigate and coordinate a replacement or resolution promptly.
- Missing Packages: If tracking indicates your package was delivered but you have not received it, please check surrounding areas and verify with household members or neighbors. If it cannot be located, contact us immediately so we can file an inquiry with the courier service.
Holidays or Weekends (Business Days)
Our standard business days for processing, fulfilling, and shipping orders are Monday through Friday, 09:00 AM – 05:00 PM (GMT-05:00). Weekends (Saturday and Sunday) and official public holidays are excluded from processing and transit time calculations. Orders placed over the weekend will begin processing on the following business day.
Business Info
- Business Name: Siton
- E-Mail: support@siton.shop
- Business Address: 25 Union Square W, New York, NY 10003, United States
- Business Hours: 09:00 AM – 05:00 PM, Monday to Friday (GMT-05:00)