Introduction At Siton, your satisfaction is our priority. We understand that sometimes a product may not be exactly what you expected, or an issue may arise during transit. This policy outlines our procedures for returns, exchanges, and refunds to ensure a fair and transparent experience for all our customers.
Return Eligibility
- Defective & Non-Defective: We accept returns for both defective and non-defective items.
- Original Condition: Products must be in their original, unused, and unworn condition, exactly as received. All original tags, labels, and packaging materials must be intact. Products that show signs of wear, use, or alteration will not be accepted.
- Proof of Purchase: A copy of your receipt, order confirmation, or invoice is required for all returns as proof of purchase.
Return Window
- 30 Days: You have 30 days from the date of delivery to initiate a return request. Requests made after this 30-day period will unfortunately not be eligible for a return or exchange.
Reason for Returns
- Eligible Circumstances: We accept returns if your product arrived damaged, has a manufacturing defect, or if you received an incorrect item. We also accept returns for non-defective items if you simply changed your mind, provided they meet our eligibility criteria.
Condition of Return Items
- Item State: To qualify for a return, the chair must remain in the same condition as when it was shipped. We cannot accept returns for items that have been misused, cleaned, or damaged while in your possession. Please ensure the item is packed securely to avoid damage during return transit.
Exchanges
- Availability: We are happy to offer exchanges. If you would like to exchange your item for a different model, please follow the return process below and specify that you would like an exchange. Exchanges are subject to product availability.
Return Process
- Initial Contact: Reach out to our customer support team at support@siton.shop.
- Request Authorization: Provide your order number, the reason for the return, and—if the item is damaged or defective—clear photographs of the product.
- Approval: Once our team reviews your request, we will notify you of the approval status. If approved, we will provide you with clear instructions on how and where to send your package.
Return Shipping Label
- Responsibility: Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refund Timeline
- Processing Time: Once we receive your returned item at our facility and complete a quality inspection, we will process your refund. Please allow up to 14 business days for the refund to be processed and reflected in your account.
Non-Returnable Items
- Exclusions: Certain items are not eligible for return, including products that have been modified or personalized, products returned with missing parts or original accessories, and products that have been damaged by the customer after delivery.
Refund Method
- Original Payment: Refunds will be issued to the original payment method used during the checkout process. Please note that processing times for refunds may vary depending on your bank or credit card issuer.
Business Information
If you have any questions regarding our return policy or need further assistance, please reach out to us:
- Business Name: Siton
- Business Location: 25 Union Square W, New York, NY 10003, United States
- E-mail: support@siton.shop
- Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)