FAQs

Q: What is Siton? A: Siton is your trusted online destination offering quality products designed to enhance your daily lifestyle, backed by transparent policies and dedicated customer service.
Q: What are your operating and customer support hours? A: Our business and support hours are Monday to Friday, 09:00 AM – 05:00 PM (GMT-05:00). Weekends and official public holidays are excluded.
Q: How can I contact customer support? A: You can reach out to our team via email at support@siton.shop. We strive to answer all inquiries within 24 to 48 business hours.

Q: Where do you ship? A: We currently offer reliable shipping services exclusively within the United States (USA).
Q: What is the shipping cost? A: We maintain a straightforward, transparent flat-rate shipping fee of $5.00 USD per order across the USA.
Q: How long does order processing take? A: Orders are processed within 1 to 2 business days (Monday through Friday). Our daily order cut-off time is 05:00 PM (GMT-05:00). Orders placed after this time are processed the next business day.
Q: What is the estimated transit and total delivery time? A: Standard transit time takes 3 to 5 business days, making the estimated total delivery time 4 to 7 business days (Monday through Friday).
Q: How can I track my order? A: Once your order ships, we will email you a confirmation containing your tracking number and a direct link to monitor your shipment’s journey.

Q: What is your return window? A: You have 30 days from the exact date of your delivery to request and initiate a return.
Q: Do you accept returns for both defective and non-defective items? A: Yes! We accept returns for both defective/damaged items and non-defective items (such as change of mind), provided they are in their original, unused condition with all original packaging and proof of purchase.
Q: Do you accept exchanges? A: Yes, we gladly accept exchanges subject to product availability and the same condition requirements as standard returns.
Q: How do I start a return? A: Email our support team at support@siton.shop with your order number, reason for return, and photographs if the item is damaged or defective. Once approved, we will provide you with the return instructions.
Q: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the return is due to our error (such as receiving a damaged, defective, or incorrect item).
Q: When will I get my refund? A: Once your returned item is received, inspected, and approved, your refund will be processed back to your original payment method within 14 business days.

Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Google Pay.
Q: What currency are transactions processed in? A: All purchases and fees are processed strictly in United States Dollars (USD).
Q: Are my payment and personal details secure? A: Yes. Our website uses industry-standard SSL encryption, and payments are handled through secure, PCI-DSS compliant gateways. We do not store your full credit card information on our servers.

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