Introduction to Our Policy
Welcome to Siton. We are committed to providing you with a secure, seamless, and transparent shopping experience. This Payment Policy outlines the accepted payment methods, currency details, transaction security, and important guidelines regarding billing and payment authorizations. By making a purchase on our store, you agree to comply with the terms and practices detailed in this policy, designed to protect both our customers and our business in full compliance with modern commercial standards.
Accepted Payment Methods
To ensure a flexible and convenient checkout experience, we accept a wide variety of major credit cards, debit cards, and digital wallet providers. You can securely complete your transaction using any of the following accepted payment methods:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Google Pay
- Apple Pay
Currency USD
All transactions, product prices, shipping fees, and financial calculations on our store are processed strictly in United States Dollars (USD). If you are shopping from outside the United States or using a card issued by a non-US financial institution, your bank or card issuer may automatically convert the final amount into your local currency at their prevailing exchange rate. Please note that we are not responsible for any foreign exchange fees, currency conversion charges, or international transaction fees applied by your bank or payment provider.
Payment Authorization
When you place an order and submit your payment details, an immediate authorization hold is placed on your card or chosen payment account to verify that funds are available. This is a standard preliminary step to ensure the validity of the payment method. Actual capture of funds (billing) typically occurs around the time your order is processed and prepared for fulfillment. If your financial institution or payment gateway requires additional security authentication—such as 3D Secure (3DS) or two-factor verification—you may be prompted to complete these steps during checkout to confirm your identity.
Secure Transactions
Your online security is of the utmost importance to us. Our website utilizes industry-standard Secure Sockets Layer (SSL) encryption technology to protect all sensitive personal and financial data transmitted during the checkout process. Payment card details are handled through highly secure, PCI-DSS compliant payment gateways and processors. We do not store, view, or retain your full credit card numbers or sensitive CVV codes on our servers, ensuring your financial information remains completely private and protected against unauthorized access.
Order Confirmation
Upon the successful completion of your payment, an automated order confirmation email will be sent to the email address provided during checkout (support@siton.shop / your customer email). This confirmation serves as an official receipt and includes your unique order number, an itemized breakdown of your purchased products, applicable taxes, shipping fees, and the chosen delivery address. We recommend saving or printing this confirmation for your records until your order is successfully delivered.
Failed or Declined Payments
Transactions can occasionally be declined or fail due to various reasons, such as incorrect card details, expired cards, insufficient funds, or strict automated fraud prevention filters enforced by your bank. If your payment is declined:
- No funds will be permanently charged to your account.
- You will be immediately notified on the checkout screen and prompted to verify your details or use an alternative payment method.
- If you experience persistent billing issues, we recommend contacting your bank or financial institution to authorize the transaction with Siton before trying again.
Payment Verifications
To protect our customers against fraudulent transactions, unauthorized purchases, and identity theft, our system or risk management team may occasionally flag specific orders for manual payment verification. If your order is selected for verification, our customer support team will reach out to you via email requesting additional documentation (such as proof of billing address or identity confirmation). Failure to respond or provide the requested verification within a reasonable timeframe may result in the order being canceled and the pre-authorized funds being fully released back to your payment method.
Cancellation and Refunds
- Order Cancellations: You may request to cancel your order free of charge before it enters our fulfillment and shipping pipeline. Once an order has been packed or dispatched, it can no longer be canceled and must instead go through our standard return process upon delivery.
- Refunds: Approved refunds resulting from cancellations, returns, or missing items are always credited strictly back to the original payment method used during the initial transaction. Depending on your bank or card issuer, please allow up to 14 business days for the refunded funds to appear on your statement.
Taxes
Applicable sales tax, value-added tax, or regional commerce taxes are calculated automatically during the checkout process based on the shipping destination address provided and local state tax laws. The final total displayed at checkout includes all mandatory taxes required by law, ensuring total financial transparency before you complete your purchase.
Payment Disputes
If you notice an unexpected charge, billing discrepancy, or encounter any financial issue regarding your transaction, we strongly encourage you to contact our support team first so we can promptly investigate and resolve the matter. Initiating an unauthorized chargeback or payment dispute with your bank without first contacting us can lead to unnecessary delays in resolving your issue. We are fully committed to resolving any legitimate billing concerns fairly and rapidly.
Contact for Payment Inquiries
If you have any questions, concerns, or require assistance regarding payments, billing errors, or transaction security, our dedicated support team is always here to help you. You can reach out to us at any time using our official business contact details below:
Business Info
- Business Name: Siton
- E-Mail: support@siton.shop
- Business Address: 25 Union Square W, New York, NY 10003, United States
- Business Hours: 09:00 AM – 05:00 PM, Monday to Friday (GMT-05:00)