Payment Policy

Last updated: October 7, 2026

1. Accepted payment methods

The payment options available for your order are shown at checkout before you pay.

2. When you are charged

Your payment is charged when you place your order. Your order is confirmed once payment succeeds, and you will receive an order confirmation email. If a payment is declined, the order is not placed and you are not charged. Order confirmation does not mean your trailer has shipped; you will receive a separate shipping confirmation.

3. Payment security

Card payments are entered and processed directly by Stripe over an encrypted (SSL/TLS) connection. PayPal payments are processed by PayPal. Siton does not see or store your full card number.

4. Billing information

Please enter your full name, billing address, email, and phone number accurately. Incorrect details can cause payment failures or delivery delays. Because trailers are high-value items, we may contact you to verify an order before shipping.

5. Declined payments

If your payment is declined, check your card details and available funds, contact your bank, or try another payment method. Banks and card issuers make their own approval decisions.

6. Currency and order total

All prices are in U.S. dollars (USD). Your order total, including any discounts and applicable sales tax, is shown at checkout before you pay. Delivery is free on every item. See our Shipping Policy for delivery details.

7. Billing descriptor

Charges appear on your statement as SITON or SITON.SHOP.

8. Refunds and cancellations

Refunds go to your original payment method within 10 business days after we receive and inspect the returned trailer, as described in our Return & Refund Policy. Orders cancelled before shipment are refunded in full.

9. Incorrect or duplicate charges and disputes

If you think you were charged twice or charged the wrong amount, email support@siton.shop with your order number and we will investigate and correct it. We ask that you contact us before filing a dispute with your bank so we can resolve the issue quickly.